Naturalizer Shoes

Soul Deara Sandal

Was very disappointed. Did order based on the description of these shoes.

The description says 'premium leather'. So it's NOT. It's a faux leather and this statement appeared when you picked the colour. I contacted customer service less than 3 hours after the order about a bug on your website and I want to cancel my order as I want to buy real leather.

Customer service contacted me one week after my request telling me it's a final sale. Ok, it's a final sale, but your webpage misleads people. Why does the description say premium leather??? After the talk on the phone, the customer representative sent me a return label to send the item back.

In this email, it says I will get a refund: 'All returned merchandise will be refunded to the original method of payment.' Unfortunately, I received an e-gift card which I can use only in this store. I don't want to shop in this store because I don't want to guess if I will get faux leather (it says when you pick the colour) or premium leather as in the description. How should the customer know what is true??? So unfortunately, Naturolizer's policy just gives you an e-gift card which you can use only in their store.

I don't want to use it as I don't want to be disappointed with other possible bugs on this website. So I just lost my time and 58 dollars. Just heads up, to not be disappointed like me.

So conclusion:

1. False advertising: - the product description prominently said 'premium leather' but the item was actually faux leather.

2.

The truth only appeared when selecting colors.

3.

Broken promise - email with return label promised a refund to my original payment method, but I received an e-gift card.

4. Poor timing - they took a week to respond when I contacted them less than 3 hours after ordering.

I just got off the phone with a female customer service representative. Brutally rude.

She said that I had to wait 45 days for my boots to arrived when I order them on November 28, Black Friday. I said he did not see the contract that I had to wait and she said you have to wait. Theres nothing she can do. This is the first time in the seven years that I have ordered through your company Naturalizer that I have encountered someone this route no wonder you have bad reviews.

I want my boots before Christmas now. I have to wait till the end closer to January to receive them that is so ridiculous.

I will never shop here again and I will never recommend anybody to buy anything from your company. Theres other companies that have better customer service.

Subject: Complaint Regarding Defective Shoes Purchased on 03/03/24 at Burjuman Mall, Dubai

Dear [Nutilizer Company],

I hope this message finds you well. I am writing to express my disappointment with the quality of a pair of shoes I purchased from your store at Burjuman Mall in Dubai on 03/03/24.

Within just two days of use, I have encountered significant issues with the shoes, including:

The upper fabric layer has come apart, indicating poor adhesive or stitching quality.

The stitching overall seems substandard, contributing to the shoes' premature deterioration.

The edges of the shoes are extremely rough and sharp, causing discomfort and painful abrasions while wearing them.

Given the extent of these issues, I kindly request either a full refund of the purchase amount or an exchange for a new pair of shoes of equivalent value.

I believe that as a reputable company, you value customer satisfaction and stand behind the quality of your products.

Please let me know the steps I need to take to initiate the return or exchange process. I appreciate your prompt attention to this matter and look forward to your swift resolution.

Thank you for your understanding and assistance.

Sincerely,

Krupa Desai