Aloha, Oregon
Not resolved
1 comment

Purchased an expensive pair $60 pair of Naturalizer loafers at a local department store. In 3 months time holes had developed in the soles. This is not acceptable. I've had less expensive shoes last me over a year or more with everyday use.

When I email to tell them this, I get an email that their Email system was overloaded and to send again....and again...and again. I am out $60. Store will not refund due to time frame. I thought by buying a brand name expensive pair of shoes that would alst a long time I would be ahead.

They will not answer period.

Bottom line. Don't bother with Naturalizer shoes. Bad construction. Bad material. Non existant customer service.

Monetary Loss: $60.

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Anonymous
#684203

This year I've had 2 pairs of sandels (leather uppers) that the soles tore out where the decorative stitching attached the uppers to the sole. Am I to expect the same thing to happen to the other 3 similar pairs that I have??

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