Naturalizer has a horrible return policy of only 30 days. I ordered boots from them and they were too tight.
I received them 12/29/15 and never wore them outside of my home. With my schedule, it was three weeks before I was able to get to FedEx to return. My return was close to the 30 days, but they wouldn't budge. I believe their 30 days starts when they mail the product and it took a week to reach me.
They actually returned them to me saying they were "grateful for my business, but.." I don't think they are very grateful at all.
I will never purchase from them again in store or online. They just lost a customer.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.
I didn't like: 30 day return policy.