Naturalizer has a horrible return policy of only 30 days. I ordered boots from them and they were too tight.
I received them 12/29/15 and never wore them outside of my home. With my schedule, it was three weeks before I was able to get to FedEx to return. My return was close to the 30 days, but they wouldn't budge. I believe their 30 days starts when they mail the product and it took a week to reach me.
They actually returned them to me saying they were "grateful for my business, but.." I don't think they are very grateful at all.
I will never purchase from them again in store or online. They just lost a customer.
Reviewer is in unhappy mood. rstewar stated that there is a room for improvement of 30 day return policy. Please immediately contact the author of this review to discuss poor customer service of naturalizer boots and associated monetary loss in the amount of $200. Naturalizer Shoes needs to issue a full refund according to poster's claims.
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