I purchased a new pair of boots and within the first 4 hours of wear indoors, on carpet, the left boot developed an INTERNAL squeak that got worse and worse. I contacted the company.
I had already thrown the box out because they fit well and I did not anticipate any problems. Their only solution was that I could mail them back at my expense and they would LOOK at them and determine if they felt there was a problem. I only wanted an exchange for a pair that was not defective. How could they possibly look at a brand new boot and SEE a squeak?
As a result of a defect in the boot I'm out the money with a pair of useless boots.
I've purchased their products in the past with no problems. Will never purchase another Naturalizer product.
Product or Service Mentioned: Naturalizer Shoes Boots.
Reason of review: Bad quality.
Monetary Loss: $120.