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Contact Naturalizer Shoes Customer Service

Naturalizer Shoes Phone Numbers and Emails

Toll-Free Number:

  • (866) 746-3748
Call customer service

Customer Service:

  • (888) 294-1648

Naturalizer Shoes Email:

Customer Service
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Naturalizer Shoes Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Naturalizer Shoes Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    72% phone 28% email
  • The best phone number to call Naturalizer Shoes is 8667463748. 70% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Naturalizer Shoes may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.

View full overview ›

How to Contact Naturalizer Shoes?

Most Popular Number:

(866) 746-3748
Total calls: 209 Issues resolved: 11 Last call: Jan 17, 2026

To contact Naturalizer Shoes customer service for general queries and complaints, dial the toll-free number 1-866-746-3748 between business hours. Users can also call or message the Naturalizer Shoes phone number 1-888-294-1648 to seek efficient assistance from the business agents. When calling the company representative, clients must provide the required information, including their order ID, first and last name, and email address, to help Naturalizer customer service verify their identity and better assist them.

The company has published a single email address, naturalizer@email.naturalizer.com, as an alternative to the Naturalizer Shoes contact number for general issues and concerns. Users with queries regarding customized shoes and calf boots, flats, heels, sneakers, gift cards, new arrivals, and sales can email this address for information. Emailing is also an alternative to consulting the official website of Naturalizer Shoes for information regarding the brands, such as 27 Edit, Soul, and Naturalizer, associated with the company. Those seeking assistance with order tracking, subscription, returns, exchanges, shipping, and size charts can email during business hours.

The address of Naturalizer Shoes' location for its headquarters is Naturalizer Shoes Caleres, Inc., 8300 Maryland Avenue, St. Louis County, Missouri 63105, United States. Clients can visit this address or send a letter to 8534 Siempre Viva Dr., San Diego, CA 92154, for better assistance with critical issues and concerns. The company welcomes consumers with all queries and complaints to arrive at the Naturalizer locations and seek better solutions. However, those seeking immediate assistance can refrain from using this method and instead call the company agent to save time.

Customers seeking to consult the business agents online must first register an account on the Naturalizer Shoes official site or log in if they already have one. After signing in, you can submit a direct request to the customer care team to assist you with general and technical issues during business hours. The Naturalizer Shoes' website also features direct links to social media platforms like Facebook, Pinterest, Twitter, and Instagram, where the company is active. Clients can also follow those to stay informed and updated regarding the company's news and policies.

PissedConsumer Club

Contact Information

Naturalizer Shoes Website:

Naturalizer Shoes Help Center:

Corporate Office Address:

Naturalizer Shoes Caleres, Inc.
8300 Maryland Avenue
St. Louis County, Missouri 63105
United States

Other Info (opening hours):

Mailing Address:

8534 Siempre Viva Dr.

San Diego, CA 92154

More contact details

Naturalizer Shoes Rating Based on 31 Reviews

Rating details

1.8
more details
Exchange, Refund and Cancellation Policy
Customer service
Value for money
Product or Service Quality

Rating stats

Rating trend

How Good is Naturalizer Shoes's Customer Service?

Jazelyn Jwr
Jazelyn Jwr
Feels Satisfied | Feb 03, 2024

Excellent

Read full quote
Alexa R Qpf
Alexa R Qpf
Feels Disappointed | Nov 01, 2023

Needed to cancel my order and all I got was to run around that I could not cancel which was only minutes after I placed the order call back twice I do not call that customer service

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Kayler Qqs
Kayler Qqs
Feels Satisfied | Dec 17, 2022

Satisfied customer THANK YOU!!

Read full quote

Summary of Naturalizer Shoes Customer Service Calls

299 TOTAL
CALLS
03:03 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Naturalizer Shoes?

Return/ Replace Question:

  • “Return policy”
  • “Returns”
  • “Return”

Request for Information Question:

  • “Need help with sizing”
  • “To check on order placed online”
  • “To check on an item that was returned to be exchanged”

Shipping and Delivery Question:

  • “My order has the wrong address”
  • “Non Delivery”
  • “Ordered a size paid for the shoe and then it was canceled and it still shows that shoe available on your website”

Product/ Service Question:

  • “Shoes are defective”
  • “Complain about shoes”
  • “Trying to place an order and I am not good with the internet”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Online order , to be canceled”
  • “Cancellation without refunding my money”

Payments and Charges Question:

  • “Ordered a pair of shoes when they knew ones first came out and they paid for them and they canceled it but they still show that those shoes are available on your website”
  • “Quadpayments”
  • “Charges on my card”

Refund Question:

  • “Refund status”
  • “Where’s my refund?”
  • “No refund”

Staff Question:

  • “Customer service”
  • “Rude employees”

Cards Question:

  • “Gift cardvnumber”

Other Question:

  • “Shoes”
  • “Accidentally ordered 2 pairs of shoes this am”
  • “Bought some black ballet, black type shoes and need to buy them again: want to make sure they’re the right ones”

Compare Naturalizer Shoes Customer Service To

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